Customer Service

Need help?

You are very important to us and we strive to provide You with world class Customer Service. Customer Service agents are standing by 24 hours a day, 7 days a week, in order to meet Your needs. You may contact them online at the Customer Support chatroom or via e-mail by filling out the form below.

Contact Online Support

For online assistance, visit our customer support chatroom.

Contact Billing Department

Please be advised that the billing operation is being handled by Duodecad ITS Support from now on. If You have questions about billing, please call Duodecad ITS at: (+352) 26 11 18 40

Payment processor's consumer support:
CCBill Support
Epoch.com Support
Aconti Support

Contact by E-mail

Please fill out the form with correct data. All fields are required! Please note: In case you choose to contact us in English, you will receive an answer within a few hours. If you choose to contact us in your native language if available, the response time will be 24-48 hours.


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Frequently Asked Questions

New.gosexpod.com Site

  • What is new.gosexpod.com?

    new.gosexpod.com is an adult live video chat site, where you can chat with amateur Performers from all over the world. These Performers broadcast video image live from their homes or studios, so you can watch them while chatting.
    new.gosexpod.com offers a wide variety of models; to pick the one who fits your desire, you can use our Advanced Search that will help you find Performers based on appearance, age, spoken language, specialties, video quality and many more. Once you have found your favourites add them to your Favourite list and save yourself the effort next time you are looking for them.

  • Are all cameras live?

    Yes! On new.gosexpod.com all online Performers provide a live camera feed in their chatrooms.

  • How does video chat work?

    The Performer has a webcam or camcorder set up in front of her providing live video feed through the Internet. Many Performers have audio option, so not only you can see them but hear them at the same time.
    You need to have Adobe Flash plug-in installed for your browser in order to be able to view the camera feed. If you need technical help you can contact our Online Support staff available 24/7.

  • How do I chat with a Performer?

    When you enter someone`s chatroom, you see the Performer in real time on the left hand side of the room. There is a chat window on the right hand side that you can use to chat with the Performer by entering your text message at the top of the chat window. The model`s answer will appear in the same window with different colour.
    In Free Chat area of new.gosexpod.com you will find that a Performer might chat with many visitors at the same time. Once you find the Performer of your likings you can hit Private Chat button and start a live show you direct! During Private Chat you have the option to share your own camera feed provided that you have a webcam hooked up to your computer. Cam2Cam option comes with no extra fee!

  • How do I leave a chatroom?

    new.gosexpod.com has a second based billing, which ensures that you only pay for the time you actually spent in Private Chat. You can leave a chatroom simply by clicking on Exit button in the top-right corner or navigating to a different section of the site.

Credit Purchase

  • How can I purchase additional credits?

    Adding credits to Your existing new.gosexpod.com Account is fast and easy. Use "Buy Credits" menu that You can find at the top of all pages.

    1. Choose the desired credit package
    2. Wait for the end of credits purchase process

    After a successful credit purchase You can start using them up immediately!

    You can add credits during a Private Show without leaving the Private session!

    Would You like to buy credits now? Please click here: Buy Credits!

  • What do I do in case of an unsuccessful Credit purchase?

    If You experience an unsuccessful credit purchase please check Your registered e-mail address.
    Don't forget to check Spam/Junk/Bulk folders as well!

    In case You received an e-mail from "Duodecad ITS" regarding the transaction please reply the e-mail as soon as possible. "Duodecad ITS" 's representative will shortly contact You.

    By sending an e-mail from Your registered mailbox to help@dditservices.com.

    By phone 24 hours a day dialing: (+352) 26 11 18 40

    Please note that only English support is available!

    "Duodecad ITS" is the operator of new.gosexpod.com. For more information on "Duodecad ITS" visit http://www.duodecadits.com

  • Where shall I apply for billing information?

    You may contact "Duodecad ITS" 's Customer Service for billing information in one of the following ways:

    By sending an e-mail from Your registered mailbox to help@dditservices.com.

    By phone 24 hours a day dialing: (+352) 26 11 18 40
    Please note that only English support is available!

    Customer Service for Payment processors:
    Duodecad ITS Customer Service
    CCBill Customer Service
    Epoch.com Customer Service
    Aconti Support

Member Account

  • I forgot my Membership password. What to do?

    If You happen to forget Your password please visit the webpage below where - after providing Your username and registered e-mail address - we shall send Your correct login details to Your registered e-mail address.

    Resending Forgotten Membership password: Forgot password

    If - for any reason - Your login details did not reach You, please contact new.gosexpod.com Customer Service either by sending an e-mail or visiting ourOnline Support Chatroom

  • How can I renew my Membership?

    You can use Your purchased credits anytime, however, should You not buy additional credits for more than 30 days, You will not be able to see all of the images in Performer Profiles.

    You can renew Your Membership anytime by purchasing additional credits. Your renewed Membership can be put in practise right after the purchase!

  • How can I check my Member Account balance?

    In order to check Your balance click on "My Account" button and locate "Account Balance" link.

    You can add credits by clicking on "Add credits now" button at the bottom of "Account Balance" page.

  • How can I cancel my Membership?

    In case You would like to cancel Your Membership You may contact new.gosexpod.com Customer Service either by sending an e-mail or visiting our Online Support Chatroom.

new.gosexpod.com Performers

  • How can I add a Performer to my Favorites list?

    Would You like to reach Your favorite Performers by two clicks? Add them to Your "Favorites" that You can find under "My Account" by clicking on "Add to Favorites" button on Performer's Personal Page.

    In order to remove a Performer from Your "Favorites" list click on "Remove from Favorites" button on Performer's Personal Page or click on the X next to the Performer in "Favorites" section.

  • How can I find the Performer I am looking for?

    Using Advanced Search You can easily specify physical features (such as hair colour, breast size, build), age, sexual preference, ethnicity, spoken languages and even quality of the camera feed or the actual per minute price.

  • I was not satisfied with the Performer's Private Show. What to do?

    In case You were unsatisfied with a Performer's Private Show please contact new.gosexpod.com Customer Service either by sending an e-mail or visiting our Online Support Chatroom.

    For more information about new.gosexpod.com's Refund Policy visit: Refund Policy.

Technical Help

  • Enabling Cam2Cam

    You can use Cam2Cam service during a Private Show for FREE (no additional fee). This way the Performer is also able to see You!

    Enabling Cam2Cam:

    1. Click on "Camera" button under the Performer's video window during a Private Show
    2. Allow access to Your camera in the Flash pop-up window

    In case a black screen appears instead of Your live camera image You may do the following:

    1. Right-click (CTRL-click for Mac users) on the video image
    2. Choose "Settings" from the menu appearing
    3. Click on the small webcamera icon to access Camera menu
    4. Choose the camera You have installed
    5. Choose Privacy menu and Allow access to Your camera.

    Please make sure that no other application (e.g. MSN, Yahoo, Skype, etc.) is accessing Your camera while doing Cam2Cam and that You have the latest Flash player installed. You can download it from this location: http://www.adobe.com/go/getflashplayer.

    In case You have a Mac with built-in iSight You may choose USB option from the drop-down list.

  • Troubleshooting Browsers

    If You experience any problem browsing our site (such as strange error messages, cannot open a Performer room, can’t see camera streams, etc.) we recommend You to clear the cookies and cache from Your browser.

    For Your convenience we’ve created an application that lets You clear these with a single click and give Your browser a fresh start.

    The only thing You need to do is to download the file and execute it. Restarting Your browser the problem should be solved.
    Click here to download cookie and cache eraser: browser.cmd

    * Note: Other stored data such as browser history and stored usernames and passwords might get erased too.

    Our choice of browser is Mozilla Firefox 3 or higher. Click here to download it for free: http://www.firefox.com

    * Make sure You always have the latest Flashplayer browser plugin for smooth camera streams and perfect user experience.

    Note: This application works only on Microsoft Windows systems.

    If You wish to delete Your cookies and cache manually please read the instructions below.


    Go to Tools – Clear Private Data menu. Check in Cookies and Cache and leave the rest of the checkboxes unmarked. After this click on Clear Private Data Now button.

    Google Chrome

    Go to Tools (wrench icon) – select Options. Click the Under The Hood tab and find Privacy section. In the Cookie Settings section, click Show cookies and select the Remove All button.


    Go to Tools – Delete Private Data menu. Click on Detailed Options and check in Delete All Cookies and Delete Entire Cache. Leave the rest of the options unchecked.

    Internet Explorer 6

    Visit Tools menu. Click on Internet Options afterwards and choose Delete Cookies menu.

    Internet Explorer 7 and 8

    Find Tools – Internet Options – General tab – Browsing History – Delete button. Check in Temporary Internet Files and Cookies. Leave the rest of the checkboxes unmarked.


    Click on Edit – Empty Cache menu. Choose Empty button afterwards.

  • I need special technical help

    For special technical assistance please visit our OnLine Technical Support. They will surely do their best to help You in hopeless situations. If You agree they can even take control of Your computer temporary while having the problem fixed.

    For this service You need to visit our OnLine Support Staff who will give You the exact details of getting remote help.

  • What is traceroute and how can I send it?

    Traceroute is an executable computer command that helps us diagnose the exact problem between Your computer and our network.

    If You are a Windows user You can do this manually by clicking on Start Menu – Run and typing: cmd. After getting the console ready, type: tracert new.gosexpod.com

    Mac users have to open up Finder and choose Applications point. After this open up Utilities and select Network Utilities. Click on Traceroute tab on the newly opened window and type new.gosexpod.com

    In all cases the result should be sent to help@new.gosexpod.com along with the exact description of Your problem.

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